Dear Financial Benchmarker,
I am a 21st century law firm.
I don't look like my competitors.
I don't want to copy my competitors.
I am innovative.
I focus on the future instead of the past.
I am collaborative - internally & externally.
I am genuinely customer focused.
I focus on effectiveness rather than efficiency.
I use key predictive indicators, not key performance indicators, as my measurements of sustainable success.
I focus on increasing my customers’ profit - and then mine will follow.
I utilise technology if it can assist what I do for my customers.
I only work with customers who understand the value I provide to them.
I do not leverage people x time x hourly rate.
I price everything up front.
I do not keep timesheets.
I guarantee my work & my price.
How can you help me?
I didn't think so.
It’s not you, it’s me, I've changed.
Thanks for the memories.
